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Trade-In Terms & Conditions

Apple Second Cycle™ Device Trade-In Program Terms & Conditions Last Updated: July 2, 2026 Welcome Thank you for choosing Apple Second Cycle™. Our Trade-In Program is designed to provide a simple, transparent, and environmentally responsible way to give your device a second life. Whether your device is being refurbished for another owner or responsibly recycled, our goal is to make the process fair, secure, and easy to understand. By participating in our Trade-In Program, you agree to the following Terms & Conditions. ⸻ 1. Our Trade-In Promise We believe trading in your device should be straightforward and transparent. When you submit your device information through our website, we provide an estimated trade-in value based on the information you provide. After we receive your device, our technicians perform a physical inspection to verify its condition. If the condition of the device matches the information submitted, you will receive the estimated trade-in value. If we discover differences that materially affect the value of the device, we will provide a revised offer along with an explanation before any payment or store credit is issued. We never intentionally reduce the value of a trade-in without a valid reason supported by the inspection. ⸻ 2. Estimated Values All online trade-in values are estimates only. Your estimate is based entirely on the information and photos you provide during the online evaluation. The final trade-in value is determined only after: * Physical inspection * Functional testing * Verification of device information * Verification of activation lock status * Verification of reported condition Final values may increase, remain the same, or decrease depending on the inspection results. ⸻ 3. Device Ownership By submitting a device, you confirm that: * You are the legal owner of the device, or * You have full legal authority to trade in the device. You also confirm that the device: * Is not lost or stolen. * Is not subject to any legal dispute. * Is not knowingly involved in fraudulent activity. * May legally be transferred to Apple Second Cycle™. We reserve the right to refuse any device that cannot be legally accepted. ⸻ 4. Activation Lock & Security Before sending your device, you are responsible for: * Removing your Apple ID or Google Account. * Disabling Find My iPhone or similar activation locks. * Signing out of all personal accounts. * Removing any screen passcodes or security locks. Devices that remain activation locked may not qualify for payment until the lock has been removed. ⸻ 5. Back Up Your Data Before shipping your device, you should: * Back up all personal information. * Remove personal files. * Erase all personal data if possible. * Remove SIM cards. * Remove memory cards, where applicable. Apple Second Cycle™ is not responsible for personal data remaining on devices submitted for trade. ⸻ 6. Device Inspection Every device undergoes a professional inspection after arrival. Our inspection may include: * Cosmetic condition * Screen condition * Battery health * Cameras * Face ID / Touch ID * Charging functionality * Speakers and microphones * Buttons * Wireless connectivity * Water or liquid damage indicators * Previous repairs * Internal diagnostics (when applicable) The inspection determines the final trade-in value. ⸻ 7. Condition Differences If the condition of the received device differs significantly from the information submitted during the online estimate, we may provide a revised offer. Examples include: * Cracked display not disclosed * Liquid damage * Activation Lock enabled * Battery condition significantly worse than reported * Non-functional components * Missing parts * Incorrect model or storage capacity You will be notified before a revised offer is finalized. ⸻ 8. Counter Offers If your final inspection value differs from your original estimate, you may have the opportunity to: * Accept the revised offer. * Decline the revised offer. * Request the return of your device, when eligible. Shipping charges for returned devices may apply unless otherwise stated. ⸻ 9. Payments & Store Credit Approved trade-in values may be issued as: * Store Credit * Original payment refund (when applicable) * Bank transfer (when available) * Other approved payment methods Processing times may vary depending on the payment method and financial institution. Promotional trade-in bonuses may apply only toward qualifying purchases and may not be redeemed for cash unless specifically stated. ⸻ 10. Shipping Customers are responsible for packaging devices securely to reduce the risk of damage during shipment. If Apple Second Cycle™ provides a prepaid shipping label, additional shipping instructions will be provided. Please do not include: * Chargers * Cases * SIM cards * Accessories unless specifically requested. ⸻ 11. Fraud Prevention To protect both customers and our business, we may verify: * IMEI numbers * Serial numbers * Activation Lock status * Device identity * Ownership information * Reported lost or stolen status where legally available Any suspected fraudulent activity may result in cancellation of the trade-in request. ⸻ 12. Environment & Recycling Not every device can be refurbished. Devices that cannot be economically repaired may be responsibly recycled through approved electronic recycling processes. Our mission is to reduce electronic waste while extending the useful life of technology whenever possible. ⸻ 13. Customer Privacy We respect your privacy. Personal information submitted through our website is used only for processing your trade-in request, communicating with you, providing support, and complying with applicable legal requirements. For more information, please review our Privacy Policy. ⸻ 14. Limitation of Liability Apple Second Cycle™ is not responsible for: * Data remaining on submitted devices. * Loss of data due to failure to create backups. * Delays caused by shipping carriers. * Incorrect information provided during the online estimate. * Damage resulting from inadequate packaging by the sender. Our total liability is limited to the final approved trade-in value, except where prohibited by applicable law. ⸻ 15. Changes to the Trade-In Program Apple Second Cycle™ may update these Terms & Conditions from time to time to reflect improvements to our services, legal requirements, or business operations. The most current version will always be available on our website. ⸻ 16. Contact Us If you have any questions regarding our Trade-In Program, please contact our Customer Support team through the contact information available on our website. We are committed to providing a fair, transparent, and customer-focused trade-in experience. Thank you for choosing Apple Second Cycle™ and for helping give technology a second life while reducing electronic waste.

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